Privacy Policy
At Genesis Harmony, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when visiting our website or making a purchase. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect both personal and non-personal information to enhance your shopping experience and to communicate with you. The types of information we may collect include:
- Personal Information: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect information such as your name, email address, mailing address, phone number, payment details, and order history.
- Non-Personal Information: We may also collect non-identifiable information such as your IP address, browser type, the pages you visit on our website, and other usage data. This helps us improve our website’s performance and customize the user experience.
- Cookies and Tracking Technologies: Our website uses cookies to track and store information about your visit, such as remembering your preferences or maintaining your shopping cart between sessions. Cookies can be managed through your browser settings, though disabling cookies may impact your shopping experience.
2. How We Use Your Information
We use the information we collect for a variety of purposes, including:
- Processing Transactions: Your personal information is essential for processing and fulfilling orders, including payment processing and shipment of products.
- Communication: We may use your email address to send you order confirmations, shipping updates, or responses to customer inquiries. If you’ve opted into our newsletter, we will send you promotional materials and updates about new products or offers.
- Improving Our Website: Non-personal information helps us understand how visitors use our site, allowing us to improve functionality, design, and content to better serve you.
- Security and Fraud Prevention: We use your information to detect and prevent fraudulent activities or violations of our terms and conditions. We also maintain internal records for legal and regulatory compliance.
3. Sharing Your Information
Genesis Harmony does not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our business, such as:
- Payment Processors: To process your transactions securely, we use third-party payment processors. These companies are bound by strict security protocols and are authorized to use your personal information only for processing payments.
- Shipping Partners: To fulfill your orders, we share your shipping information with carriers such as USPS, UPS, or FedEx.
- Marketing Partners: We may share non-personal, aggregated data with third-party marketing partners for analytics or advertising purposes. This data does not personally identify you.
- Legal Compliance: We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We take the security of your personal information seriously and employ a range of technical and organizational measures to protect it. These measures include encryption of sensitive data (e.g., payment details), secure servers, and firewalls to prevent unauthorized access. However, no system can be guaranteed to be 100% secure, and we cannot ensure the absolute security of any information you transmit to us.
5. Your Rights and Choices
You have the following rights concerning your personal information:
- Access and Correction: You can access and update your personal information by logging into your account or contacting us directly. If you believe that any information we have on file is inaccurate or incomplete, please notify us so that we can correct it.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from Genesis Harmony, you can opt out by clicking the “unsubscribe” link in any email or by contacting us directly at privacy@genesisharmony.com.
- Data Deletion: You may request that we delete your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., completing a transaction, resolving disputes).
- Cookies Management: You can control how your browser handles cookies by adjusting the settings in your browser. However, please note that disabling cookies may affect the functionality of our website.
6. Third-Party Links
Our website may contain links to other sites that are not operated by Genesis Harmony. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Genesis Harmony does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers are located. The privacy laws in the United States may differ from those in your country of residence, but we will take appropriate measures to protect your personal information in accordance with this policy.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information.